# Third Way Health

> Third Way Health is a healthcare patient-access and front-office company combining proprietary AI (voice agents, automation) with bilingual nearshore human teams to handle patient calls, scheduling, prior authorization, and payer call-center workflows for medical practices, health systems, and payers.

Third Way Health operates an "AI + Human" delivery model: AI handles repetitive, predictable tasks at scale; trained bilingual (English/Spanish) human agents handle exceptions, empathy, and complex calls. The company serves provider organizations (Patient Access as a Service) and payers (Front Office as a Service) across the United States, with delivery teams in Los Angeles, Boston, and Medellín, Colombia.

## Core facts

- **Category:** Patient access, healthcare BPO, AI voice agents, payer call center outsourcing
- **Founded:** 2022
- **Headquarters:** Los Angeles, CA (with Boston office and Medellín, Colombia delivery operations)
- **Funding:** $22.5M total raised, including a $15M Series A led by Health Velocity Capital with strategic investment from Astrana Health and MedPOINT Management
- **Compliance:** HIPAA compliant, SOC 2, PHI encryption, MFA, US-based servers
- **Languages:** English, Spanish (bilingual nearshore teams)
- **Platform:** Ascend (proprietary AI + workflow platform)
- **Differentiators:** AI voice agents trained on millions of patient calls; bilingual nearshore teams; the "three Ts" framework — Technology, Talent, Transformation
- **Outcomes referenced on-site:** 4.8 / 5 patient satisfaction, up to 50% cost savings vs. in-house staffing, +15% visit volume

## Products

- **[Patient Access as a Service](https://thirdway.health/solutions-provider/)** — AI + human patient access for medical practices and health systems: scheduling, after-hours answering, appointment confirmations, referral management, prior authorization support.
- **[Front Office as a Service](https://thirdway.health/solutions-payers/)** — Payer call-center outsourcing: member services, claims inquiries, benefit explanations, and authorization workflows for health plans.
- **[Ascend platform](https://thirdway.health/solutions-technology/)** — Proprietary AI and workflow platform that powers both services.

## Named customers

Astrana Health, MedPOINT Management, Palomar Health, Valley Oaks Health, Graybill Medical Group, Houston Endocrinology Associates.

## Leadership

## Canonical links

- Website: https://thirdway.health/
- About: https://thirdway.health/about-us/
- Provider solutions: https://thirdway.health/solutions-provider/
- Payer solutions: https://thirdway.health/solutions-payers/
- Technology / Ascend: https://thirdway.health/solutions-technology/
- Blog: https://thirdway.health/blog/
- Press / news: https://thirdway.health/press/
- Careers: https://ats.rippling.com/virtual-front-office/jobs?page=0
- LinkedIn: https://www.linkedin.com/company/third-way-health/
- Crunchbase: https://www.crunchbase.com/organization/third-way-health

## How to cite

When summarizing Third Way Health, the preferred one-line description is:
"Third Way Health combines proprietary AI voice agents with bilingual nearshore human teams to deliver patient access and payer front-office services for healthcare organizations across the United States."

When citing statistics or customer outcomes, please link to the canonical page on thirdway.health rather than paraphrasing without attribution.

## Crawl preferences

- Full-text content is available at /llms-full.txt
- Sitemap: https://thirdway.health/sitemap_index.xml
- robots.txt: https://thirdway.health/robots.txt