Why Third Way Health
Want to know why some of the biggest & best healthcare brands in the country are switching to Third Way Health?
We firmly believe that outsourcing should improve business operations, not just save money
We’ve built our business on a foundation of
People + Processes + Tech
Third Way Health joins the best people
with a rigorous process to create a solution
that patient-first healthcare brands
in the world want to switch to.
Processes
Over the past decade, we’ve honed our expertise by crafting outsourced solutions for Fortune 100 companies. This experience has culminated in creating our proprietary system, designed to meticulously comprehend, learn, implement, and improve your business processes.
People
At Third Way Health, we prioritize quality over cost. Our team is composed of the industry’s finest professionals, selected not for being the most affordable, but for their ability to deeply comprehend your processes, connect with your customers on a meaningful level, and propel your business forward, seamlessly and without the usual hassles. The majority of our team members hold four-year degrees, with a significant number specializing in healthcare operations.
Tech
As a technology focused company, we think a lot about how good tech can enable great results.
Our tech approach is two-fold.
1. We build tech to power or augment our client work on both front and back office processes.
2. We integrate with and are trained on the most popular healthcare software around.
We are different…
Our commitment to healthcare goes beyond a mere business unit; it’s the heart and soul of our company. With profound expertise in healthcare processes, a team trained specifically in healthcare disciplines, and leadership with extensive executive experience in the sector, we are wholly dedicated to advancing healthcare outcomes.
US Time zones
Our calls are handled in Medellin, Colombia, and our headquarters are in Los Angeles and Boston.
Trained on your software
Our representatives are fully trained on best-in-class healthcare software, so we can effortlessly plug into your business.
Constant Improvement
We have ongoing training efforts for new efficiencies, new workflows, and new software.
Our quality assurance efforts include spot checking calls, random quizzing, and customer complaint escalation.
We employ a full-time English coach to provide advanced fluency development.
A great place to work
We provide free gym memberships to all staff, a beloved benefit that is incredibly rare in Colombia.
We’ve built a modern office that enables our representatives to do their best work in.
We offer above-average wages compared to local rates to attract and retain top-tier talent.
1,000,000 +
calls handled
40%
cost savings
100%
of clients have expanded
scope with us
Enterprise data privacy, security, and business continuity are integral to our business model
- HIPAA and SOC 2 compliant
- All data resides in the US
- User and field-level permission sets and audit history
- PHI is encrypted in transit and at rest
- Daily backups
- All logins require two-factor authentication
- Data fraud and theft prevention
- 24-hour power back-up
- Internet service provider redundancy
