From frustration to innovation
The healthcare industry is facing a crisis.
Outdated technology and processes, frustrated staff, and rising costs create a vicious cycle that impacts patient care and jeopardizes every organization’s bottom line. Some are turning to point solutions like AI bots or low-skilled offshore workers to reduce their pain. But, after 30+ years in healthcare consulting,
technology, and operations, Third Way Health co-founders Frederik, Timm, and Royce knew there had to be a better way.
They asked themselves…
“What if we could integrate people, processes, and
technology into an end-to-end operating solution that allows healthcare organizations to focus on what matters most — treating patients?”
That question sparked a vision
A solution that seamlessly integrates AI technology, top talent, and a relentless focus on continuous improvement to transform healthcare operations and break the vicious cycle. Third Way Health was born from this vision, offering a new approach that immediately solves staffing and turnover challenges and then allows healthcare organizations to scale through process optimization, digitization, analytics, and insights.
Our purpose, mission and values
At Third Way Health, we’re driven by a simple purpose: to improve the quality of life for all, one care interaction at a time. We believe that we can transform healthcare operations for the better — enhancing patient access, reducing stress for care teams, and cultivating a great place to work and grow. Our values guide everything we do.
Act as one team
We believe in the power of teamwork. By staying humble and supporting each other, we can solve our customers’ biggest challenges together.
Own the outcome
We hold ourselves and each other accountable not only for what we do, but what we aim to achieve.
Default to open
We are proactive and transparent to build trust, within our organization and amongst our customers and partners.
Learn through feedback
We believe in open and honest two-way conversations that will help us grow collectively as an organization. We assume good intent when receiving feedback.
See the whole person
We believe in interacting with one another through “deserved ” respect and understanding each other’s circumstances.
Meet our leaders
Frederik Mueller
CEO
Frederik has dedicated his career to solving healthcare’s biggest operations and technology challenges. From working with hospitals, health systems, medical practices, and MSOs across the globe, to building cutting-edge engagement platforms at Salesforce, he brings a unique perspective and a relentless drive to improve healthcare operations.
Timm Schneider
COO
Timm is an expert in operational efficiency. For over a decade, he’s led large-scale operating model transformation projects, directing the design, build, and implementation of high-performing centralized service delivery teams for Fortune 100 companies globally. This experience has given him unparalleled insights into optimizing workflows, maximizing productivity, and avoiding common pitfalls.
Royce Cheng
Chief Product Officer
Royce is a technology innovator, constantly pushing the boundaries of healthcare. He’s developed and deployed analytics platforms, AI assistants, and digital care programs that transform how leading health systems and health plans operate. His passion for improving healthcare access and equity is evident in everything he does.
Our offices
Our offices
Headquartered in Los Angeles with a satellite office in Boston, and centralized delivery teams in Medellín, Colombia.
