Transform your healthcare operations with a modern BPO partner.
Third Way Health is a cutting-edge healthcare BPO partner focused on revolutionizing business operations for payers, providers, MSOs, and beyond through its tech-enabled end-to-end managed services approach.
“I wish Third Way Health existed 15 years ago when I first started. The truth is, a lot of healthcare companies are stuck in the stone ages. They’re not thinking that there’s a BPO out there that can actually transform and improve their business.”
Director of Operations
of an MSO serving 900k members
What we do
Third Way Health is the only premier end-to-end healthcare BPO partner dedicated not just to cost savings, but to elevating every aspect of your operation.
Our bespoke ‘white glove’ service ensures unparalleled satisfaction for your customers, empowerment for your employees, and tangible results for your executive team.
Our commitment to excellence is proven:
100% of partners have expanded scope within us.
Discover how we can
transform your business today.
Third Way Health
Medical Groups
Inbound Calls
Secure Messaging
Referral Management
Online Scheduling
Care Gap Closure
Recalls
Outbound Engagement
No-show Follow-ups
Co-Payment Collection
Prior Authorization Status Management
Eligibility Verification
EHR Integration
Intake Forms
Post Visit Surveys
Appointment Reminders
Payers / MSOs
Member Services Contact Center
Eligibility & Enrollment
Benefits Administration
Appeals & Grievances
Utilization Management
Provider Services Contact Center
Claims Management
Credentialing
Provider Data Management
Quality Management
Medical Groups
Payers / MSOs
We hear it
again and again…
The same stories keep surfacing up when we hear about offshore outsourcing companies.
- Agents are working night shifts and falling asleep at their desks.
- We get so stuck on basic process understanding that it’s hard to focus on outcomes.
- They barely communicate with you, you’re lucky to get a monthly report.
- Their process revolves around basic training and asking questions when things fail.
- They provide outsourced staff but expect you to manage them.
WHY THIRD WAY HEALTH
Third Way Health
is different
Our singular focus on healthcare means we understand your business inside and out. This allows us to align our services perfectly with your objectives, ensuring we’re not just an outsourced provider, but a partner in your success.
Our history is in providing outsourced services for healthcare organizations for over a decade.
We’ve perfected a meticulous process built around fully understanding your company, your needs, and how we can improve your business through outsourcing time consuming tasks so you can focus on everything else.
- US-based headquarters
- 100% healthcare focus
- Experts in most popular healthcare EHRs, claims, and data management systems
- Operations in Colombia (100% US time zone coverage)
- College educated agents, some with 4 year healthcare degrees
- English coach on staff to correct common grammar issues and accent training
- English, Spanish, Mandarin, and Cantonese language coverage
- We’re a sought after place to work
- We care about details our competitors don’t even know about
We understand healthcare
In the rapidly evolving world of healthcare, keeping pace with technological advancements and rising customer expectations has never been more demanding.
The landscape of 2024 presents unique challenges:
From the relentless surge in costs across the board to the acute labor shortages impacting the sector. All the while, despite constant reimbursement challenges, the pressure to meet profitability targets has never been more intense.
I was genuinely surprised that even though TWH’s staff is remote, they know my patients better than my onsite staff.
We have 3 main goals
Keep your customers happy
Quality should come first. We construct and maintain strict quality service-level agreements.
Save you money
Our clients see an average cost savings of 40% compared to their in-house staff.
Reduce your headaches
Training, hiring roles, sick days, tax rates, HR issues…these are all operational headaches that we take off your hands, allowing you to focus on your mission.
“Third Way Health is 100% of our call volume, my in-office staff deals with in-office patients only.”
2.5 Million
Members & Patients served
4.8
Patient CSAT
40%
Average cost savings