About us

Dedicated not just to cost savings, but to elevating every aspect of your operation. Our bespoke ‘white glove’ service ensures unparalleled satisfaction for your customers, empowerment for your employees, and strategic victories for your executive team. It was against this backdrop that co-founders Frederik and Timm united around a transformative concept:

What if we could take charge of your operations, seamlessly integrating people, processes, and technology to significantly enhance patient outcomes?

Driven by a commitment to excellence, their pursuit of process perfection soon expanded, with clients seeking their expertise for back office operations as well. Today, Third Way Health is on a mission to become the premier end-to-end healthcare organization globally, transforming your operations at every level.

Frederik Mueller – CEO

Frederik is a lifelong healthcare veteran. He’s worked with hospitals, health systems, MSOs, medical practices in the US, UK, Europe, Canada, and the Middle East. He’s also worked at Salesforce in the healthcare division, building software to power patient / provider communications.

Timm Schneider – COO

For over a decade, Timm has been at the forefront of designing, building, and implementing centralized delivery teams for Fortune 100 companies globally. His extensive experience has equipped him with invaluable insights into the most effective strategies and practices, as well as a keen understanding of common pitfalls to avoid.

Royce Cheng – CPO

Royce has built and deployed analytics platforms, AI assistants, and digital care programs for leading US health systems and health plans. He brings extensive experience transforming healthcare operations through technology, making care more accessible and equitable across the country.


We want to improve the quality of life for all, one care interaction at a time.

Our aspiration is to redefine healthcare BPO, shifting the focus from mere cost reduction to genuine business enhancement. At Third Way Health, we challenge the conventional view of outsourcing as just a cost-cutting measure, aiming instead to demonstrate its potential as a significant value addition to any operation.

“When you let us manage your entire front office—from calls to intake and engagement—you and your staff can take care of more important things.”

One of the most sought
after places to work

We’re proud to build one of the best workplaces of its kind. Employees refer friends and family for open roles, earn above average wages, and stay at their job for longer than industry standard.

Headquartered in Los
Angeles with a satellite
office in Boston, and centralized delivery teams in Medellin, Colombia

All our calls are handled in US time zones, primarily EST


Let’s work

We’re experts in Healthcare operations. If you’re ready to save money and reduce your administrative burden, contact us today.