our technology
Ascend
AI-powered technology for streamlined workflows, fewer errors, and real-time insights.
About Ascend
Ascend is an AI-powered technology platform designed to transform your healthcare operations. Ascend goes beyond AI-only solutions, streamlining routine workflows, and aiding our expert team as they provide the empathy, judgment, and personalized attention that technology alone won’t deliver.
Dyno AI Voice Assistant
Dyno expertly handles scheduling, billing, and general inquiries in multiple languages, providing comprehensive patient support. Trained on millions of real-world calls and multi-modal data, and refined by human QA experts, Dyno delivers superior, efficient service, freeing your staff to focus on more complex tasks.
Live Agents powered by AI Agent Assist
Dedicated agents provide expert support for complex issues that require a more empathetic approach. Highly trained and empowered by our AI Agent Assist, they efficiently navigate nuanced situations, accessing real-time insights and streamlined workflows to ensure seamless, compassionate service.
Patient CRM
All patient data and call recordings are stored in a secure and accessible CRM layer. Centralized data fuels insights and analytics and is the foundation for continuous training and improvement of our AI tooling.
Real-Time Analytics
Ascend provides comprehensive real-time insights into your operations to solve today’s challenges and avoid tomorrow’s. Proactively identify bottlenecks, track KPIs, and make data-driven decisions to optimize performance and improve patient care.
Practice Workflow Tooling
Built on your preferences. Our 4-part practice workflow tooling is customized for each medical practice, location, and provider.
Scheduling engine
Automate complex appointment scheduling with our intelligent engine, ensuring accuracy, efficiency, and satisfaction, while easily managing key settings through self-service tools.
Engagement engine
Create tailored, multi-modal outreach campaigns for each unique patient profile to decrease no-shows and improve engagement.
Customer playbooks
We build and maintain practice-specific playbooks that capture all workflows, questions, and processes, allowing for scalable, high-quality execution and automation.
Financial clearance engine
Reduce administrative overhead with automated insurance verification. Process hundreds of checks in seconds, freeing your staff to focus on other critical tasks.
Digital Front Door
Empower your patients and lighten your load with our integrated digital front-door solution.Through a 24/7 user-friendly online platform, patients can self-schedule appointments, complete digital intake forms, receive appointment reminders, and complete post-visit satisfaction surveys. Proactive text messages keep patients informed, reducing no-shows and improving adherence.
Ascend’s Foundation
Robust interoperability
Ascend offers seamless, API-driven integration with any provider EHR and a wide range of other healthcare systems. This robust interoperability facilitates comprehensive 360-degree patient views, ensuring access to critical, real-time data for informed clinical and operational decision-making.
Proactive security
We’re proactive about your privacy and security. It’s not just a policy; it’s how we operate. Here’s a glimpse into the comprehensive security measures we employ.
Compliance & Auditing:
HIPAA and SOC 2 certified, with 5-year audit trails for user and field-level permissions.
Data Security
PHI encryption (in transit and at rest), daily backups, and US-based server storage.
User Access Control
Multi-factor authentication and role-based access.
