Reclaim your bottom line with our end-to-end AI-enabled provider operations solutions
Broken processes, outdated technology, and high staff turnover make it feel like you’re constantly fighting an uphill battle just to answer patient calls and schedule appointments.
Third Way Health helps you schedule patients efficiently, prepare for appointments effectively, and manage critical follow-up processes.
The result?
Increased revenue
Improved patient satisfaction
More empowered team
Results with Third
Way Health
4.8 / 5
Patient Satisfaction Scores
50%
Cost Savings
+15%
Visit Volume
Provider solutions overview
Patient Access as a Service
High call volumes can strain your resources and distract your team from providing quality care. We ensure every patient receives prompt and professional support, freeing up your staff for other priorities.
Powered by Dyno Voice AI Assistant and AI Agent Assist
Front Office as a Service
Reclaim valuable time and resources with a comprehensive front-office solution. We handle everything from eligibility verification and referrals to no-show follow-ups, allowing your team to focus on what truly matters: providing exceptional, in-person patient care.
Digital Front Door
Empower your patients with our integrated digital front-door solution. Patients can self-schedule appointments, complete intake forms, receive appointment reminders, and more through a 24/7 user-friendly online platform.
Why Third Way Health
All our solutions are powered by AI-enabled technology, top talent, and a relentless focus on continuous improvement to transform healthcare operations.
Technology that empowers
Our innovative solutions are run on our Ascend platform. Ascend uses AI technology, proprietary tooling, and best-in-class third-party products to continuously improve your operations and enhance patient care.
Dyno AI Voice Assistant
Our multilingual Dyno AI Voice Assistant expertly handles routine patient inquiries.
AI Agent Assist
Our agents are empowered by AI Agent Assist, streamlining workflows and enhancing empathy.
Scheduling engine
Calibrated to process hundreds of your scheduling rules.
Financial clearance engine
Automated eligibility checks for every appointment.
Real-time analytics
Gain valuable insights into your operations with real-time data and reporting.
Patient CRM
Capture longitudinal data to better track, manage, and optimize your patient journeys.
Engagement engine
Create sophisticated, multi-model engagement campaigns to reach your patients with the message at the right time.
Integration stabilizer
We build and maintain deep integrations with practice management systems, EHRs, HEDIS engines, and other third party tools to put data at your fingertips.
Data security
Your patient data is secure and protected with our HIPAA and SOC2-compliant platform.
Transformation, Together
Transformative change in healthcare requires collaboration, innovation, and a deep understanding of your unique needs. We work elbow-to-elbow with you to build a scalable operation that outperforms today and outpaces tomorrow.
Deep expertise
We understand healthcare and bring a track record of success in digital transformation, organizational design, and business process outsourcing.
Seamless transitions
We build change management into our approach, ensuring a smooth transition and adoption.
Process optimization
We analyze your workflows, identify opportunities for improvement, and then actually implement them.
Continuous improvement
We are committed to your long-term success and continuous improvement. Our pricing model ensures it.
Getting started with Third Way Health
We don’t believe in one-size-fits-all solutions. We invest significant time upfront, before any contracts are signed, to ensure we tailor the right solution for you.
Our process includes:
1
Collaborative exploration
We’ll get to know your team, understand your challenges, and goals, and explore how our solutions can drive meaningful impact.
2
In-depth operational
assessment
We’ll analyze your current operations, identify areas for improvement, and estimate potential cost savings and revenue growth.
3
Tailored solution design
We’ll design a customized solution, including a performance-based pricing model.
Working day-to-day with Third Way Health
We become your trusted partners, fully embedded into your operations and communication channels. Your dedicated Team Lead provides weekly performance reports, qualitative insights, and ongoing support to address issues, adjust schedules, assist with campaigns, and ensure continuous improvement.
Sample Team Lead Profile
Name: Ivan A.
Background: 4-year medical degree, 6 years of call center QA experience.
Languages: English and Spanish.
Client Testimonials:
“Ivan is amazing and always helps to resolve any issues in a timely manner.”
“I truly appreciate Ivan. He is very easy to work with and always responds quickly.”
Case study
A 30+ provider medical group struggling with staffing shortages and outdated processes partnered with Third Way Health to transform their operations. By implementing a comprehensive suite of solutions, the group increased patient visits by 14% and reduced patient access costs by 27%.
